Houlton Regional Hospital is here to assist you in answering billing and insurance questions.
Customer Service is available Monday to Friday from 8:00am to 4:30pm.
- Free Care (207) 521-2619
- Commercial & Worker’s Comp (207) 521-2134
- Blue Cross & Tricare (207) 521-2181
- Mainecare (207) 521-2282
- Medicare (Last Name A-L) (207) 521-2256
- Medicare (Last Name M-Z) (207) 521-2170
- Self Pay (207) 521-2654
- Lifeline (207) 521-2627
Our Collection Procedure
Day 1 Patient receives services
Day 5 Summarized bill sent with Free Care notice
Day 30 Follow up statement mailed
Day 45 Phone call to patient
Day 60 Past due notice mailed
Day 75 Second phone call to patient
Day 90 Final demand notice mailed
Day 120 Account referred to external collection agency.
Patient’s will be contacted by the agency: lack of payment for 30 days can result in reporting to the Credit Bureau.
Patient covered by Insurance:
Patient receives services and 5 days later a claim is filed with insurance carrier. Once we receive insurance carrier notification a summarized bill is sent with statement and Free Care notice. From this point forward the timing and process follow that shown above for the uninsured.
Financial Assistance Eligible:
If a patient has qualified for free care, the charges will be written off and the patient will not receive a bill. If they qualify for sliding fee scale or discounted pricing, the charges will be adjusted before a bill is sent. If they have already been sent to an external agency and assistance determination is made, collection actions will be rescinded.