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HCAHPS

HCAHPS

Houlton Regional Hospital participates in the Centers for Medicare and Medicaid Services (CMS) program with a public reporting tool used to assess major areas of hospital performance to support consumer choice called the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).The data below is some of the results of patient experience received from discharged inpatients at Houlton Regional Hospital from October 1st, 2012 to September 30, 2013.

Doctor Communication

These results are from patients who had overnight hospitals stays from October 1st, 2012 to September 30, 2013.

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Patients reported how often their physicians communicated well with them during their hospital stay.  “Communicate well” means the doctors explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.  These are the “always” responses.

Would Patients Recommend Our Hospital? 

The survey asked patients whether they would recommend the hospital to their friends and family. These are the “yes, would definitely recommend” responses.

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Overall Hospital Rating

After answering all other questions on the survey, the patients answered a separate question that asked for an overall rating of the hospital. Ratings were on a scale of 0 to 10, where “0” means “worst hospital possible” and “10” means “best hospital possible”.  These are the “9” and “10” responses

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Cleanliness

The survey asked patients if their room and bathroom were clean. These are the “ALWAYS” responses.

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